Using University Voice Mail

Setting Up Your Mailbox

1. Dial 7-6245 (7-MAIL)
2. The prompter will ask you to enter your temporary password. Enter the password sent to you by the voice mail administrator.
3. The prompter will ask you to replace the temporary password with your own personal password. Enter a six-digit to fifteen-digit password of your choice.
4. The prompter will instruct you to state your first and last name.
5. The prompter will ask you to record a personal greeting. (EXAMPLE: "Hello! This is John. Please leave a message, and I'll get back to you later.")

If you need assistance in setting up your voicemail, please contact the UTS Help Desk at 803-777-1800, or email helpdesk@sc.edu.

Listening to Your Messages

• On Campus - Dial 7-6245 (7-MAIL). When prompted, enter your password.
• Off Campus - Dial 803-777-6245.
  • Press # and enter your mailbox number. This will be the last five digits of your telephone number.
    • For faculty/staff, this will be 7-xxxx
    • For students, this will be 4-xxxx
  • When prompted, enter your password

Special Information and Hints

• Do not forget your new, personal password! University Technology Services has no record of your password and no way to determine what it is. If you forget your password, you must request that it be reset (a service which carries a minimum $18.75 service charge). Please choose a personal password which will be easy to remember.
• Please "star out" when you are ready to hang up. Please press * several times until the prompter says, "Good-bye." Starring out tells the voicemail system that you have hung up, so the system will not continue to wait for a response from you.
• Please listen to the prompter. It will tell you all of the voice mail options. Use your AT-A-GLANCE diagram as a handy guide to your numbered options.

Service Charges

Voice mail services are included in telephone services. A minimum $18.75 service charge will be charged for any change in voice mail service, including changing the number of rings, moving voice mail service to another extension number, resetting the password.  All service changes, not only those listed here as examples, are subject to the $18.75 charge.

Issues and Questions

• To report any problem or question you may have about voice mail, contact the UTS Help Desk at 803-777-1800, or email at helpdesk@sc.edu
• To request a change in your voice mail service, please complete the Change of Service form online at VIP. Just log in using your USC ID number and PIN number and look under the Technology tab. Please allow five (5) business days for your request to be processed.
• You are also welcome to come by the iCARE Center, located on the first floor of the University Technology Services building, 1244 Blossom Street (corner of Blossom and Sumter).

Policies, Terms, and Conditions

• Billing: Voice mail is included in the price of telephone services.
• Service Charges: A minimum $18.75 service charge will be charged for any change in voice mail service, including changing the number of rings, moving voice mail service to another extension number, resetting the password.  All service changes, not only those listed here as examples, are subject to the $18.75 charge. Please allow five (5) business days for changes.
• Student Activation and Deactivation Dates: Your voice mail service for Fall or Spring will be deactivated on or before the first business day following commencement at the end of each semester.  For Maymester, Summer I & Summer II the voice mail service will be deactivated at the close of each semester.  A new application for voice mail service is required for each new semester.
• Violations of the Agreement for Service: University Technology Services reserves the right to terminate immediately, and to prosecute where appropriate, subscribers who manipulate the system in a way which causes technical, procedural or ethical adversities which may be discovered via the voice mail coordinator, another subscriber, automatic diagnostics, or any other means.