Telephone Service Features: University Technology Services

University Technology Services offers several special telephone services that you may add on to new or existing telephone service.

You may request special telephone services by contacting the UTS Service Desk at (803)777-1800.

Special Feature	How To Use
Call Waiting - standard	This provides for a tone which can be heard while you are taking part in a conversation and another caller tries to reach you. After hearing the tone, depress your switchhook quickly but solidly. Dial 106. Your first call is now on hold and the second one is on your phone. To alternate between calls - Depress your switchhook quickly but solidly. Dial 106. Resume your conversation with the call previously on hold. You may also simply disconnect the first call by hanging up and the second call will then ring on your phone. To permanently remove call waiting, please call University Technology Services at 803-777-1800 and request to have call waiting removed from your extension. For students, this requires agreement from all roommates sharing a single telephone number. To temporarily remove call waiting, dial 113. You should then dial your number with the dial tone received and not hang up. This will only block call waiting for the duration of this call.
Call Hold - standard	This allows you to place a call into a hold state while you do something else such as look up some information that the caller needs. Depress your switchhook quickly but solidly. Listen for the special tones. Lay the handset down. The caller cannot hear anything going on at your end. To return to the call, depress the switchhook again and resume your conversation. After dialing a long distance number and there is no connection, hold the switch hook down for 8 seconds before dialing out again. Otherwise it will put the first call on hold and a charge will be applied.
Enabled VoiceMail (EVM) for faculty and staff	EVM allows your mailbox.sc.edu account to be the repository for all your voice, fax and email messages. EVM has three components: evmDelivery - Get unified messaging capability with your existing Octel message server. This application delivers all voice and fax messages to your existing email system. Now you can easily view and print your faxes from your email inbox or listen to a voicemail message on a computer that has a speaker. evmNotify - Message waiting, when and where you need it. Exactly like a message waiting light, except the application generates an email notification to any email address, including wireless PDA's and digital cell phones. This application is great for remote workers. evmForward - Ever need to forward a voice message to someone not in your voice network? This application enables you to forward voice messages to anyone with an email address. evmForward is also an ideal way to archive those messages you want to save. Please view our UTS rates for pricing. To order EVM, contact the UTS Service Desk at 803-777-1800.
Stutter Dial Tone - standard	Have you ever wanted voice mail but didn't apply for it because your telephone set doesn't have a message waiting light? University Technology Services can install a feature called Stutter Dial Tone which is an audible sound that tells voice mail users a message is waiting in their mailbox.
Extension to Cellular, EC500 for faculty and staff	EC500 is an enhanced feature that is available with our university telephone switch. EC500 treats your cell phone as if it were an extension of your desk telephone. The benefits of EC500 are: you will be able to work anywhere, anytime, using your cell phone, one number reach ability, caller id supported, works with any type of wireless/cellular service, the ability to switch to your desk phone while on an EC500 call, and unanswered office calls will be routed to your office voice mailbox. Excessive use of EC500 will increase the cellular minutes. EC500 is user-friendly and controlled by the user. Please view our UTS rates for pricing. To order EC500, contact the UTS Service Desk at 803-777-1800.