The UTS Service Desk (formerly Help Desk) is your single point of contact for computer, technology and IT-related questions and support. Here's how you can request support:
- CALL: (803) 777-1800, M-F 8am - 6pm
- EMAIL: firstname.lastname@example.org (from your USC email address)
- HANDS-ON SUPPORT: Students who would like to have hands-on support can visit the iCARE Center.
General student, faculty & staff support:
For University faculty, staff and students, all service requests can be made to the Service Desk by emailing email@example.com with your official University email address (such as @mailbox.sc.edu, @email.sc.edu, @moore.sc.edu, @usca.edu, etc.). You can also call the UTS Service Desk at (803) 777-1800. Our normal operating hours are Monday -Friday, 8am - 6pm.
Departmental & business contact support:
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University departmental contacts that use Pinnacle for budgeting purposes may continue to use Pinnacle usage and analysis reports, and Pinnacle billing reports are still available in Data Warehouse.
Click here for access to the Pinnacle departmental portal.