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Office Hours:
M-F 8:30 a.m. - 5 p.m.

Service Desk Hours:
M-F 8 a.m. - 6 p.m.

iCARE Center Hours:
M-F 8:30 a.m. - 5 p.m.

1244 Blossom St.
(803) 777-1800
servicedesk@sc.edu






 

Instructions and Documentation

Please refer to the following instructions and documentation for help on the services provided by University Technology Services.

pdfMost of these instructions are in .pdf format. Click here if you need to install Adobe Reader.


Antivirus

For Students

For Faculty and Staff

Linux, Mac, and Windows

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Blackboard

For Anyone

For Instructors

Transition to Blackboard 9.1 Service Pack 13

Quick Tips

Tools for Teaching During Flu Outbreaks

For Students

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Content Manager

Joining the Content Manager Listserv

  1. Send an email to listserv@listserv.sc.edu and add the following to the body of the email while leaving the subject blank:
  2. 'add<space>contentm<space>youremailaddress<space>First Name<space>Last Name'
    EX. John Doe would enter 'add contentm jdoe@sc.edu John Doe' to the body of his email.

Acquiring a user id and password

To receive access to Content Manager, you must have an IMS user id and password.
  1. You may first want to check VIP to see if you currently have an user id. If you have an existing user id, you can then reset your password from VIP or from the mainframe option #7.
  2. Go to our Forms page and go to IMS UserID request. Complete all necessary information. (NOTE: If you do not know the information, please ask your supervisor or manager or contact the UTS Service Desk at 803-777-1800.
  3. Fax this form to 803-777-2626 and UTS will contact you with your new user id and temporary password. Please allow 1 - 2 business days for processing.
  4. Once you receive your user id and password, sign on to the system for the first time. The system will tell you that your password has expired and will ask you for a new one. Your password must be 5-8 characters in length and must begin with an alphanumeric character. The system will ask you to enter your password twice for verification.**
    If you ever forget your password or need it reset please call the UTS Service Desk at 803-777-1800, go to VIP or option #7 from the mainframe menu. Your password will automatically expire every 60 days. Previously used passwords may not be used again.
Your user id will be revoked if you do not use it for 120 days. Call the UTS Service Desk at 803-777-1800 to request that it be activated again if this should happen. To receive access to Content Manager you must have a mainframe user id and password.

Kofax software documentation

Online documents for Kofax related software can be found at http://www.kofax.com/support/docs.asp.
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Listserv

Subscribing to a LISTSERV

You can subscribe to a University LISTSERV list by emailing LISTSERV@LISTSERV.SC.EDU and entering in the body of the message the command SUB listname yourfirstname yourlastname. Substitute the list name for listname, your first name for yourfirstname and your last name for yourlastname. You'll be emailed a confirmation.

Sending email to a LISTSERV

To send mail to the list of subscribers on a LISTERV just email listname@LISTSERV.SC.EDU. Substitute the list name for listname.

Using a listserv

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Network / Internet Access

Get Connected: WIRED

To get connected to the Internet using a WIRED connection, please click here.

Get Connected: WIRELESS

To connect to the university wireless network, please click here.

How do I get my computer connected to the Internet in my office?

All faculty and staff at the University of South Carolina have access to the USC network. For departments under an SLA with University Technology Services, maintenance is provided along with reminder for security updates and virus patches. Contact the UTS Service Desk at 803-777-1800 to find out if your department is covered under a Desktop Service Level Agreement (SLA). For more information about UTS support, please visit http://uts.sc.edu/sla/ .
For non-SLA colleges and departments, support is provided by your network manager. Please contact him/her for questions regarding your network access.
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Phone/Mobile Phone

Landline phone and voicemail services

Landline phone service inside the residence hall rooms is available by request only and is an additional charge.
  1. Go to https://vip.sc.edu
  2. Login and select the Technology link.
  3. Click on "Show me Student Landline Phone Services"
  4. Select the term or semester you wish to order this service.
  5. Follow the appropriate links to complete your request.
Click here for voicemail instructions and support.

Mobile Device Setup

Most network-capable smart phones, PDAs, and hand-held devices should be able to connect to the University wireless network. You will need to make sure you are using uscfacstaff or uscstudent as the SSID or wireless network name.

Most mobile devices should be able to connect to the University's Student email and the faculty/staff exchange network.

OnDemand

Requesting user ID and password

Please check VIP.SC.EDU under technology and mainframe to see if you currently have an account. You can request one by using the OnDemand form located on our Forms page. Click on OnDemand and select the Account Request Sheet (.pdf).

Obtaining OnDemand software

In order to use OnDemand, you will need to download the OnDemand client software. You can obtain the software through VIP.

  1. Log in to VIP
  2. Click on Technology in the left menu
  3. Click on the listing for Software Distribution
  4. Select "Show Software for Work"
  5. Expand the listing for Mainframe Connectivity
  6. Click on OnDemand. Fill out the form. You will need your department and fund number to purchase the software.
  7. University Technology Services will ship your OnDemand software to your office.

OnDemand Manuals

OnDemand Installation Instructions

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Scanning, Testing & Evaluation

Blackboard Tests and Surveys

Class Climate Evaluations and Surveys

Scanning Services

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Security

FTP Server Security Guidelines

Information Technology Program

Mobile Device Tips

Securing the home computer (Macintosh)

Securing the home computer (PC)

Workplace Security

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Student Email

How do I forward my Outlook 365 email to another email account?

  • Please click here for instructions provided by Microsoft.

How do I set up email in Outlook 2010 or 2013 desktop clients?

  • Please click here for instructions provided by Microsoft.

How do I set up email in Outlook 2011 for the Mac?

  • Please click here for instructions provided by Microsoft.

How do I set up email on my mobile phone or tablet?

  • You can receive your student email and/or calendar on your mobile phone or tablet. For do-it-yourself instructions from Microsoft, click here. To have a UTS technician set up email on your mobile phone or tablet, visit the iCARE Center.

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Video Conferencing

RealPresence Desktop & Realpresence Mobile Setup Instructions

RealPresence Mobile Interface Guide

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