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Office Hours:
M-F 8:30 a.m. - 5 p.m.

Service Desk Hours:
M-F 8 a.m. - 6 p.m.

iCARE Center Hours:
M-F 8:30 a.m. - 5 p.m.

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Instructions and Documentation

Please refer to the following instructions and documentation for help on the services provided by University Technology Services.

pdfMost of these instructions are in .pdf format. Click here if you need to install Adobe Reader.


Antivirus

For Students

For Faculty and Staff

Linux, Mac, and Windows

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Blackboard

For Anyone

For Instructors

Transition to Blackboard 9.1 Service Pack 13

Quick Tips

Tools for Teaching During Flu Outbreaks

For Students

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Content Manager

Joining the Content Manager Listserv

  1. Send an email to listserv@listserv.sc.edu and add the following to the body of the email while leaving the subject blank:
  2. 'add<space>contentm<space>youremailaddress<space>First Name<space>Last Name'
    EX. John Doe would enter 'add contentm jdoe@sc.edu John Doe' to the body of his email.

Acquiring a user id and password

To receive access to Content Manager, you must have an IMS user id and password.
  1. You may first want to check VIP to see if you currently have an user id. If you have an existing user id, you can then reset your password from VIP or from the mainframe option #7.
  2. Go to our Forms page and go to IMS UserID request. Complete all necessary information. (NOTE: If you do not know the information, please ask your supervisor or manager or contact the UTS Service Desk at 803-777-1800.
  3. Fax this form to 803-777-2626 and UTS will contact you with your new user id and temporary password. Please allow 1 - 2 business days for processing.
  4. Once you receive your user id and password, sign on to the system for the first time. The system will tell you that your password has expired and will ask you for a new one. Your password must be 5-8 characters in length and must begin with an alphanumeric character. The system will ask you to enter your password twice for verification.**
    If you ever forget your password or need it reset please call the UTS Service Desk at 803-777-1800, go to VIP or option #7 from the mainframe menu. Your password will automatically expire every 60 days. Previously used passwords may not be used again.
Your user id will be revoked if you do not use it for 120 days. Call the UTS Service Desk at 803-777-1800 to request that it be activated again if this should happen. To receive access to Content Manager you must have a mainframe user id and password.

Kofax software documentation

Online documents for Kofax related software can be found at http://www.kofax.com/support/docs.asp.
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Faculty/Staff Email

How do I set up email on Android Phone or Tablet?

  1. From the Applications menu, select Email (or Mail on some versions of Android).
  2. Type your full email address, e.g. networkusername@mailbox.sc.edu and select Next.
  3. Select Exchange account (or Exchange ActiveSync on some versions of Android).
  4. Enter the following information:
    1. Domain/Username - ds/Your Network Username
    2. Password - Enter your Network Username password.
    3. Exchange Server - Enter webmail.sc.edu for the server.
  5. Select Next. Your phone will verify the settings.
  6. Choose the desired Account Options and select Next.
  7. Type a name for the account and the name you want displayed when you send email to others.
  8. Select Done.

How do I set up email on Apple iOS - iPhone, iPad, and iPod Touch?

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Enter your full email address, e.g. networkusername@mailbox.sc.edu.
  4. Enter your Network Username password.
  5. Enter a description.
  6. Press Next.
  7. Enter the following:
    1. Server = webmail.sc.edu
    2. Domain = ds
    3. Username = Your Network Username
    4. Password = Your Network Username password
  8. Press Next.
  9. Choose which content you would like to synchronize: Mail, Contacts, Calendars, Reminders, and Notes.
  10. Press Save.

Configuring Outlook Anywhere: Outlook 2007

.PDF AVAILABLE

Configuring Outlook Anywhere: Outlook 2007 (Formerly RPC/HTTPS)

These are the recommended instructions for those who wish to use the Outlook 2007 application on their desktop.

    • For the following instructions, we will use a fictitious person with the following parameters. You, of course, will substitute your specific information.
    • Full Name: Ned Nash
    • Ned's email address is: nedn@mailbox.sc.edu
    • Ned's network username is: NEDN

    • 1
    1. On a profile where Outlook has never been used, the startup wizard should initialize by default after selecting the Microsoft Outlook icon.
    2. Select Next.
    3. If the wizard does not initialize by default, browse to Start\Control Panel\Mail\Show Profiles then create a new profile tab. and create a new profile.
    4. Select Yes and click Next to continue.

    5. Select manually configure server settings or additional server types.
    6. Click Next.
    7. Select Microsoft Exchange or compatible service.
    8. Click Next.
    9. Enter CAE145CARP01.DS.SC.EDU in the Microsoft Exchange Server field.
    10. Enter the USERNAME for the profile being setup in the User Name filed.
    11. Check "Use Cached Exchange Mode".
    12. Click the More Settings button. (ignore and close any error pop-ups until the connections screen appears)
    13. Click the Connection tab.
    14. Select Connect using my Local Area Network.
    15. Check Connect to my Exchange mailbox using HTTP.
    16. Click the Exchange Proxy Settings button.
    17. Enter webmail.sc.edu in the https:// field.
    18. Check Connect using SSL only.
    19. Check On fast networks, connect using HTTP first, then using TCP/IP.
    20. Check On slow networks, connect using HTTP first, then using TCP/IP.
    21. Select Basic Authentication for the proxy authentication setting.
    22. Select OK to close the Exchange Proxy Settings window.
    23. Select OK to close the Connection settings window.
    24. You may get a restart notice. If so, click OK to continue. If you do not get a notice then skip this step and go directly to step 25.
    25. Click Next.
    26. Click Finish.


Configuring Outlook Anywhere: Outlook 2010

.PDF AVAILABLE

Configuring Outlook Anywhere: Outlook 2010 (Formerly RPC/HTTPS)

These are the recommended instructions for those who wish to use the Outlook 2010 application on their desktop.

    • For the following instructions, we will use a fictitious person with the following parameters. You, of course, will substitute your specific information.
    • Full Name: Ned Nash
    • Ned's email address is: nedn@mailbox.sc.edu
    • Ned's network username is: NEDN
  1. On a profile where Outlook has never been used, the startup wizard should initialize by default after selecting the Microsoft Outlook icon.
  2. Select Next.
  3. If the wizard does not initialize by default, browse to Start\Control Panel\Mail\Show Profiles then create a new profile tab. and create a new profile.
  4. Select Yes and click Next to continue.
  5. Select manually configure server settings or additional server types.
  6. Click Next.

  7. Select Microsoft Exchange or compatible service.
  8. Click Next.

  9. Enter CAE145CARP01.DS.SC.EDU in the Microsoft Exchange Server field.
  10. Enter the USERNAME for the profile being setup in the User Name filed.
  11. Check "Use Cached Exchange Mode".
  12. Click the More Settings button. (ignore and close any error pop-ups until the connections screen appears)

  13. Click the Connection tab.
  14. Select Connect using my Local Area Network.
  15. Check Connect to my Exchange mailbox using HTTP.
  16. Click the Exchange Proxy Settings button.

  17. Enter webmail.sc.edu in the https:// field.
  18. Check Connect using SSL only.
  19. Check On fast networks, connect using HTTP first, then using TCP/IP.
  20. Check On slow networks, connect using HTTP first, then using TCP/IP.
  21. Select Basic Authentication for the proxy authentication setting.
  22. Select OK to close the Exchange Proxy Settings window.

  23. Select OK to close the Connection settings window.

  24. You may get a restart notice. If so, click OK to continue. If you do not get a notice then skip this step and go directly to step 25.

  25. Click Next.
  26. Click Finish.

Configuring Outlook 2007 & 2010 Secure IMAP

These instructions can be used for Outlook versions 2007 or 2010. For the following instructions, we will use a fictitious person with the following parameters. You, of course, will substitute your specific information.

Full Name:  Ned Nash
Ned’s email address is: nedn@mailbox.sc.edu
Ned’s network username is: NEDN
Ned’s secure IMAP server at USC is: imap.mail.sc.edu and uses port 993
Ned’s authenticated and secure SMTP server at USC is: asmtp.mail.sc.edu and uses port 2525

NOTE:  The Client machine must be fully updated Windows XP Sp2 or Vista and Outlook 2007.

  1. On a profile where Outlook has never been used, the startup wizard should initialize by default after selecting the Microsoft Outlook icon.
  2. Select Next.
  3.  If the wizard does not initialize by default, browse to Start\Control Panel\Mail\Show Profiles then create a new profile tab. and create a new profile.
  1. Select manually configure server settings or additional server types and Next

    pic1

  2. Select Internet Mail and Next.

    pic2

  3. Enter the USER NAME for the profile being setup in the User Name filed.
  4. Enter the Email address for the account being configured.
  5. Select the select IMAP for the account type.
  6. Set the incoming mail server to imap.mail.sc.edu
  7. Set the outgoing mail server (SMTP) to asmtp.mail.sc.edu
  8. Uncheck remember password.
  9. Click More Settings.

    pic3

  10. Under the Outgoing Server tab, select My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server.
  11. Under the Advanced tab,
    1. Set Incoming server (IMAP) to 993 and the type of encrypted connection to SSL.
    2. Set the Outgoing server (SMTP) to 2525 and the type of encrypted connection to TLS.

      pic3

  12. Select OK to close the Connection settings window.
  13. Click Next and Finish.

    pic4

Configuring the Entourage Client for Secure IMAP

Configuring Entourage IMAP

For the following instructions, we will use a fictitious person. Please substitute your own personal information when you configure Entourage on your computer.

Full Name: Ned Nash
Ned's e-mail address is: nedn@mailbox.sc.edu
Ned's network username is: NEDN
Ned's secure IMAP server at USC is: imap.mail.sc.edu and uses port 993
Ned's authenticated and secure SMTP server at USC is: asmtp.mail.sc.edu and uses port 2525

  1. Open Entourage then select Tools then Accounts.

  2. Select New Mail Account.

  3. If Account Setup Assistant comes up, select Configure Account Manually.

  4. Select IMAP for account type then Ok to continue.

     

  5. Enter a name for the mail profile in the Account Name field.

  6. Enter your name in the Name field.

  7. Enter the email address for the account being setup in the Email field.

  8. Enter your Username for the Account ID field.

  9. Enter imap.mail.sc.edu for the IMAP server


     

  10. Select advanced receiving options and This IMAP service requires a secure connection (SSL) on the default port 993.

  11. Enter asmtp.mail.sc.edu for the SMTP server field.


     

  12. Select advanced sending options and SMTP service requires secure connection (SSL)

  13. Select Override default SMTP port and set it to 2525.

  14. Select SMTP server requires authentication and use same settings as receiving mail server.

  15. Select Ok and authenticate with your network username and password to finish.

If you have any problems using these instructions, please contact the University Technology Services Help Desk at (803) 777-1800. You can also schedule an appointment in the iCARE Center at your convenience for additional support.
 

Configuring Outlook 2011 for Mac

  1. Open Microsoft Outlook 2011, and select Preferences from the Outlook tab.
    Outlook 2011
  2. Select Accounts, and add a new Account like the following.
  3. Select Advanced, and enter the following information for the Address Book lookups.
  4. If you get the following popup, it is OK to select Allow.

Configuring Thunderbird IMAP

For the following instructions, we will use a fictitious person. Please substitute your own personal information when you configure Thunderbird on your computer.

Full Name: Ned Nash
Ned's e-mail address is: nedn@mailbox.sc.edu
Ned's network username is: NEDN
Ned's secure IMAP server at USC is: imap.mail.sc.edu and uses port 993
Ned's authenticated and secure SMTP server at USC is: asmtp.mail.sc.edu and uses port 2525

  1. Open Thunderbird and select create new account

     
  2. Select Email Account and click Next

     
  3. Enter your name and e-mail address then click Next

     
  4. Select IMAP
  5. Enter imap.mail.sc.edu for the Incoming Server
  6. Enter asmtp.mail.sc.edu for the Outgoing Server and click Next.

     
  7. Enter your username in the Incoming User Name and Outgoing User Name fields and click Next.

     
  8. Enter a name for the account in the Account Name field and click Next then Finish

     
  9. On the menu bar go to Tools -> Account settings
  10. Select Outgoing Server (SMTP), select your outgoing asmtp server then click Edit.

     
  11. For the description enter USC SMTP server (or some other description to identify these settings to you later).
  12. Enter the following information for the following parameters:
    1. Server Name: asmtp.mail.sc.edu
    2. Port: 2525
    3. Check the box for Use name and password. This is required.
    4. For User Name enter your network user id. (e.g. NEDN)
    5. Select the radio button for TLS. This is required.


     
  13. Then click OK.
  14. On the Account Settings screen, select the Server Settings screen for the account you just created (i.e. nedn@mailbox.sc.edu).
  15. For Security Settings select SSL. This is required. The port number above should change to 993.
  16. For Server Settings select the options there as you like. Generally the defaults are adequate; however, you can read about the options for deleting messages in the section titled "Managing Deleted Messages" that comes later.
  17. For Local Directory the default is fine unless you know you want to store your Thunderbird profile some place else. If you do then make that selection. Do NOT click OK yet.



    Composition & Addressing
  18. Now select the Composition & Addressing screen. It is recommended to uncheck "Compose messages in HTML format", but not required. This is your option.
  19. Also it is recommended to select, "Automatically quote the original message when replying" and to change the option to be "start my reply above the quote"
  20. The settings for Offline & Disk Space, Return Receipts, and Security are at the discretion of the user. Generally, the default settings are adequate to get started.

     
  21. Click OK when done
  22. Then in the Folders column click Inbox for the e-mail settings you have configured (e.g. nedn@mailbox.sc.edu).
  23. It will then attempt to connect and prompt you for your password. Enter your password and click OK.
  24. For further assistance with Thunderbird on the menu bar go to Help -> Mozilla Thunderbird Help. You can also find additional help on the Internet through a web search engine such as google.com.

    Managing Deleted Messages
    By default, Thunderbird moves deleted messages to the trash folder instead of actually deleting them. This is so you can get them back if you delete something by mistake. However, these messages in the Trash folder still take up space in your mailbox, thus to really make them go away so you can reclaim that space, you must right click the Trash folder and then select Empty Trash.


    You can also change how deleted messages are handled. Instead of having them moved to the Trash folder you can choose two other settings, Mark it as deleted, or Remove it immediately.

    "Mark it as deleted" leaves the message where it is, but puts a line through it and a red "X" on it to mark it as deleted. It is now up to you to force the removal of these messages by right clicking the folder and selecting Compact this folder. You will have to do this for every folder that contains messages that are marked for deletion.

    "Remove it immediately" does just as the words imply. The message is removed and frees that space for new messages.

    You can select these various options for deleting messages from the menu bar by going to Tools -> Account Settings then choosing Server Settings. For the option "When I delete a message:" make your choice.


If you have any problems using these instructions, please call the UTS Service Desk at (803) 777-1800 between the hours of 8:00 a.m. and 6:00 p.m., Monday through Friday, or email us at servicedesk@sc.edu. You can also visit the iCARE Center at your convenience for additional support.

Configuring Windows Mobile Device PDAs

Forwarding Email in Outlook 2010

.PDF AVAILABLE

  1. Open Outlook 2010 and select Inbox.
  2. Click on Rules in the ribbon bar.
  3. Choose Create Rule from the drop down menu.
  4. Click the Advanced Options button
  5. Check sent to YOUR NAME. (where YOUR NAME is your first and last name)
  6. Click Next.
  7. Check forward it to people or public group under the Step 1 section.
  8. Click the people or public group link under the Step 2 section (It is blue and underlined).
  9. Type the forwarding email address into the To -> field
  10. Click OK.
  11. Click Next.
  12. Click Next.
  13. Type a name for the rule into Step 1.
  14. Click Turn on this rule (this may already be checked by default).
  15. Click Finish.

Forwarding Email in Outlook Web Access

.PDF AVAILABLE

  1. Log into Outlook Web Access.
  2. Click on Options.
  3. Choose Create an Inbox Rule from the drop down menu.
  4. Click on New.
  5. Choose [Apply to all messages] from the *When the message arrives, and:" drop down menu.
  6. Select Forward, redirect, or send from the "Do the following:" drop down menu.
  7. Select Forward the message to from the sub drop down menu.
  8. Type the forwarding email address into the To -> field.
  9. Click OK.
  10. Click Save.
  11. Click Yes.
  12. If you see the above warning then click Yes. If not then skip this step.
  13. Click Mail (in the upper lefthand corner) to return to your inbox.

Freeing Up Space in your Email: Outlook 2007

.PDF AVAILABLE

Permanently Deleting Mail from Outlook Web Access Mailboxes

  1. When you delete a message, it will go to Deleted Items and stay in there for seven (7) days.
  2. After seven days in Deleted Items, the message will then get moved to Deleted Items Retention for thirty (30) days.
  3. After thirty days in Deleted Items Retention, the message will be permanently deleted and cannot be recovered.
  4. Messages in Deleted Items and Deleted Items Retention do count against your mail box size quota.
  5. If you are going through these steps because you cannot send an e-mail, please wait a few minutes after finishing these steps before trying to send your message.

Follow these steps when you can no longer Send or Receive Email

  1. Open Outlook 2007 and select Inbox.
  2. Delete unnecessary Emails from Inbox
    • You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click X.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on X (the deleted messages will be moved to the Deleted Items folder)
  3. Select Deleted Items folder.
  4. Delete Messages from Deleted Items Folder
    • You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click X.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on X (the deleted messages will be moved to the Deleted Items folder)
    • You can also Right Click on the Deleted Items folder, and select Empty Deleted Items Folder. This will delete all items in the deleted items folder
  5. After Clicking Delete a pop-up will appear Click Yes
  6. Click on the Tools Ribbon Bar and select Recover Deleted Items from the context menu.
  7. On the Recover Deleted Items screen - You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click X.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on X (the deleted messages will be moved to the Deleted Items folder)
  8. After clicking X a pop-up will appear - Click OK.
  9. Close the Recover Deleted Items window to return to your mailbox.

Freeing Up Space in your Email: Outlook 2010

.PDF AVAILABLE

Permanently Deleting Mail from Outlook 2010

  1. When you delete a message, it will go to Deleted Items and stay in there for seven (7) days.
  2. After seven days in Deleted Items, the message will then get moved to Deleted Items Retention for thirty (30) days
  3. After thirty days in Deleted Items Retention, the message will be permanently deleted and cannot be recovered.
  4. Messages in Deleted Items and Deleted Items Retention do count against your mail box size quota.
  5. If you are going through these steps because you cannot send an e-mail, please wait a few minutes after finishing these steps before trying to send your message.

Follow these steps when you can no longer Send or Receive Email

  1. Open Outlook 2010 and select Inbox.
  2. Delete unnecessary Emails from Inbox
    • You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click Delete.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on Delete (the deleted messages will be moved to the Deleted Items folder)
  3. Select Deleted Items folder.
  4. Delete Messages from Deleted Items Folder
    • You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click X.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on X (the deleted messages will be moved to the Deleted Items folder)
    • You can also Right Click on the Deleted Items folder, and select Empty Deleted Items Folder. This will delete all items in the deleted items folder
  5. After clicking Delete a pop-up will appear Click OK.
  6. Click on the Folder menu ribbon bar.
  7. Click the Recover Deleted Items icon. On the Recover Deleted Items screen - You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click X.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on X (the deleted messages will be permanently deleted).
  8. After clicking X a pop-up will appear Click OK.
  9. Close the Recover Deleted Items window to return to your mailbox.

Freeing Up Space in your Email: Outlook Web Access

.PDF AVAILABLE

Permanently Deleting Mail from Outlook Web Access Mailboxes

  1. When you delete a message, it will go to Deleted Items and stay in there for seven (7) days.
  2. After seven days in Deleted Items, the message will then get moved to Deleted Items Retention for thirty (30) days.
  3. After thirty days in Deleted Items Retention, the message will be permanently deleted and cannot be recovered.
  4. Messages in Deleted Items and Deleted Items Retention do count against your mail box size quota.
  5. If you are going through these steps because you cannot send an email, please wait a few minutes after finishing these steps before trying to send your message.

Follow these steps when you can no longer Send or Receive Email

  1. Open Outlook Web Access and select Inbox.
  2. Delete unnecessary Emails from Inbox
    • You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click Delete.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on Delete (the deleted messages will be moved to the Deleted Items folder)
  3. Select Deleted Items folder.
  4. Delete Messages from Deleted Items Folder
    • You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click Delete.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on Delete (the deleted messages will be moved to the Deleted Items folder)
    • You can also Right Click on the Deleted Items folder, and select Empty Deleted Items. This will delete all items in the deleted items folder.
  5. After Clicking Delete a pop-up will appear Click OK.
  6. Right click on the Deleted Items folder and select Recover Deleted Items from the context menu.
  7. On the Recover Deleted Items screen - You can delete either an individual message or multiple messages.
    • To delete one message: Select the message to be deleted and click X.
    • To delete multiple messages:
      * Select the top message.
      * Hold down the shift key and select the last message.
      * Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
      * All of the messages to be deleted will now be highlighted
      * Click on X (the deleted messages will be permanently deleted).
  8. After clicking X a pop-up will appear Click OK.
  9. Close the Recover Deleted Items window to return to your mailbox.

Scheduling a room with Outlook 2007

.PDF AVAILABLE

  1. Open Outlook 2007.
  2. Click on Calendar.
  3. Click New to create a new appointment.
  4. Type your subject into the Subject field.
  5. Set the correct start time and end time.
  6. Click on Scheduling Assistant.
  7. Click the Add Rooms button.
  8. Select your conference room from the list.
  9. Click the Rooms button to choose your room.
  10. Click OK.
  11. Click Send to save the appointment.

Scheduling a room with Outlook 2010

.PDF AVAILABLE

Scheduling & Booking Conference Rooms with Outlook 2010

  1. Open Outlook 2010.
  2. Click on Calendar.
  3. Click New Appointment.
  4. Type your subject into the Subject field.
  5. Set the correct start time and end time.
  6. Click on Scheduling Assistant.
  7. Click the Add Rooms button.
  8. Select your conference room from the list.
  9. Click the Rooms button to choose your room.
  10. Click OK.
  11. Click Send to save the appointment.

Scheduling a room with Outlook Web Access

.PDF AVAILABLE

Scheduling & Booking Conference Rooms with Outlook Web Access

  1. Open Outlook Web Access.
  2. Click on Calendar.
  3. Click New to create a new appointment.
  4. Type your subject into the Subject field.
  5. Set the correct start time and end time.
  6. Click on Scheduling Assistant.
  7. Click the down arrow to the right of Select Rooms. (You can also click on the address book symbol to the left of Select Rooms.)
  8. Choose More from the pop up menu.
  9. Select your conference room from the list.
  10. Click the Rooms button to choose your room.
  11. Click OK.
  12. Check the box next to your room.
  13. Click Send to save appointment.

Setting a Spam Rule: Outlook 2007

.PDF AVAILABLE

  1. Open Outlook 2007 and select Inbox.
  2. Click on the Tools menu.
  3. Select Rules and Alerts from the drop down menu.
  4. Click New Rule.
  5. Select Check messages when they arrive.
  6. Click Next.
  7. Check with specific words in the subject or body under the Step 1 section.
  8. Click the specific words link in the Step 2 section (it is in blue text and underlined).
  9. Type spamscore into the Specify words or phrases to search for in the subject or body field.
  10. Click Add.
  11. Click OK.
  12. Click Next.
  13. Check move it to the specified folder under the Step 1 section.
  14. Click the specified link in the Step 2 section (it is in blue text and underlined).
  15. Select the Junk E-mail folder.
  16. Click OK.
  17. Click Next.
  18. Click Next.
  19. Type a name for the rule in the Step 1 field.
  20. Check Turn on this rule if it is not already checked.
  21. Click Finish.
  22. Click OK.

Setting a Spam Rule: Outlook 2010

.PDF AVAILABLE

  1. Open Outlook 2010 and select Inbox.
  2. Click on Rules in the ribbon bar.
  3. Choose Create Rule from the drop down menu.
  4. Click the Advanced Options button.
  5. Check sent to YOUR NAME. (where YOUR NAME is your first and last name)
  6. Check with specific words in the body under the Step 1 section.
  7. Click the specific words link under the Step 2 section (It is blue and underlined).
  8. Type spamscore into the Specify words or phrases to search for in the body field.
  9. Click Add.
  10. Click OK.
  11. Click Next.
  12. Check move it to the specified folder under the Step 1 section.
  13. Click the specified link in the Step 2 section (it is in blue text and underlined).
  14. Select the Junk E-mail folder.
  15. Click OK.
  16. Click Next.
  17. Click Next.
  18. Click Finish.

Setting a Spam Rule: Outlook Web Access

.PDF AVAILABLE

  1. Log into Outlook Web Access.
  2. Click on Options.
  3. Choose Create an Inbox Rule from the drop down menu.
  4. Click on New.
  5. Choose It includes these words in the subject from the *When the message arrives, and:" drop down menu.
  6. Type spamscore info the Specify Words or Phrases field.
  7. Click OK.
  8. Click the green + (plus) symbol.
  9. Click OK.
  10. Select Move the message to folder from the "Do the following:" drop down menu.
  11. Select the Junk E-mail folder.
  12. Click OK.
  13. Click Save.
  14. Click Mail (in the upper lefthand corner) to return to your inbox.
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Listserv

Subscribing to a LISTSERV

You can subscribe to a University LISTSERV list by emailing LISTSERV@LISTSERV.SC.EDU and entering in the body of the message the command SUB listname yourfirstname yourlastname. Substitute the list name for listname, your first name for yourfirstname and your last name for yourlastname. You'll be emailed a confirmation.

Sending email to a LISTSERV

To send mail to the list of subscribers on a LISTERV just email listname@LISTSERV.SC.EDU. Substitute the list name for listname.

Using a listserv

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Network / Internet Access

Get Connected: WIRED

To get connected to the Internet using a WIRED connection, please click here.

Get Connected: WIRELESS

To connect to the university wireless network, please click here.

How do I get my computer connected to the Internet in my office?

All faculty and staff at the University of South Carolina have access to the USC network. For departments under an SLA with University Technology Services, maintenance is provided along with reminder for security updates and virus patches. Contact the UTS Service Desk at 803-777-1800 to find out if your department is covered under a Desktop Service Level Agreement (SLA). For more information about UTS support, please visit http://uts.sc.edu/sla/ .
For non-SLA colleges and departments, support is provided by your network manager. Please contact him/her for questions regarding your network access.
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Phone

Landline phone and voicemail services

Landline phone service inside the residence hall rooms is available by request only and is an additional charge.
  1. Go to https://vip.sc.edu
  2. Login and select the Technology link.
  3. Click on "Show me Student Landline Phone Services"
  4. Select the term or semester you wish to order this service.
  5. Follow the appropriate links to complete your request.
Click here for voicemail instructions and support.

OnDemand

Requesting user ID and password

Please check VIP.SC.EDU under technology and mainframe to see if you currently have an account. You can request one by using the OnDemand form located on our Forms page. Click on OnDemand and select the Account Request Sheet (.pdf).

Obtaining OnDemand software

In order to use OnDemand, you will need to download the OnDemand client software. You can obtain the software through VIP.

  1. Log in to VIP
  2. Click on Technology in the left menu
  3. Click on the listing for Software Distribution
  4. Select "Show Software for Work"
  5. Expand the listing for Mainframe Connectivity
  6. Click on OnDemand. Fill out the form. You will need your department and fund number to purchase the software.
  7. University Technology Services will ship your OnDemand software to your office.

OnDemand Manuals

OnDemand Installation Instructions

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Scanning, Testing & Evaluation

Blackboard Tests and Surveys

Class Climate Evaluations and Surveys

Scanning Services

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Security

FTP Server Security Guidelines

Information Technology Program

Mobile Device Tips

Securing the home computer (Macintosh)

Securing the home computer (PC)

Workplace Security

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Student Email

How do I forward my Outlook 365 email to another email account?

  • Please click here for instructions provided by Microsoft.

How do I set up email in Outlook 2010 or 2013 desktop clients?

  • Please click here for instructions provided by Microsoft.

How do I set up email in Outlook 2011 for the Mac?

  • Please click here for instructions provided by Microsoft.

How do I set up email on Android Phone or Tablet?

  1. From the Applications menu, select Email (or Mail on some versions of Android).
  2. Type your full email address, e.g. networkusername@email.sc.edu and select Next.
  3. Select Exchange account (or Exchange ActiveSync on some versions of Android).
  4. Enter the following information:
    1. Domain/Username - Enter your full email address. Leave the Domain blank.
    2. Password - Enter your Network Username password.
    3. Exchange Server - Enter outlook.office365.com for the server.
  5. Select Next. Your phone will verify the settings.
  6. Choose the desired Account Options and select Next.
  7. Type a name for the account and the name you want displayed when you send email to others.
  8. Select Done.

How do I set up email on Apple iOS - iPhone, iPad, and iPod Touch?

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Enter your full email address, e.g. networkusername@email.sc.edu.
  4. Enter your Network Username password.
  5. Enter a description.
  6. Press Next. The system will find the settings needed to set up your account. If the system cannot find the settings, you may need to manually enter the server - outlook.office365.com.
  7. Choose which content you would like to synchronize: Mail, Contacts, Calendars, Reminders, and Notes.
  8. Press Save.
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Video Conferencing

RealPresence Desktop & Realpresence Mobile Setup Instructions

RealPresence Mobile Interface Guide

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