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Office Hours:
M-F 8:30 a.m. - 5 p.m.

Service Desk Hours:
M-F 8 a.m. - 6 p.m.

iCARE Center Hours:
M-F 8:30 a.m. - 5 p.m.

1244 Blossom St.
(803) 777-1800
servicedesk@sc.edu

Service Level Agreements

University Technology Services offers a wide variety of services and support. A service level agreement (SLA) allows UTS to offer colleges, departments and University organizations these services on an enterprise level. These SLA's can be customized for each requesting department, college or organization. The following is an overview of what is offered. Please click on the service for more information.

 

Data
Backup

Desktop Support

Physical Server

Virtual
Server

Storage
Area
Network

SharePoint

Mass
E-mail

Cost

 Based on storage needs

$25/per FTE or $25/per lab or kiosk computer

$735
/month

Based on storage and support needs

 $.20/per GB

$45
/month

$60/month or $350/per campaign

If you would like more information about Service Level Agreements, you can contact our UTS Service Desk at servicedesk@sc.edu or call (803) 777-1800. You can also fill out a request for information form by clicking here.

A UTS Service Desk consultant will be in touch with you to find out your needs and to see how we can help your department or college.

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