Microsoft Windows Operating System

STEPS NEEDED TO GET YOUR PC CONNECTED TO THE USC WIRED NETWORK

If you encounter any problems, please contact our UTS Help Desk, at 777-1800 or 7-1800 if you are on-campus. You can also visit our Get Connected sites for additional help, at http://uts.sc.edu/connected .

Before turning on your computer, make certain that both ends of your patch cord (the yellow cable) are plugged in securely. Once you have done this, start up your computer.

Before your computer can connect to the USC network, you will have to authenticate to the network and validate that your computer is configured to meet the minimum security requirements for the network.  You can initiate the process by opening an internet browser window; rather than viewing your home page, you will be redirected to the USC Network Authentication & Registration page.  This page documents the terms and conditions for operating a computer on the USC network.  Your login indicates your acceptance and intention to comply and will initiate the authentication & validation process.

The authentication & validation process involves 4 steps outlined below. 

1.  Login to the network with your network username and password.
You can obtain your network username by logging into VIP and selecting the “Technology” link and then selecting the “Show Me Network Username” button.  Note that your network username and password is not the USC identification number and PIN used to login to VIP itself.
Once you’ve entered your network username and password, your machine will be scanned for vulnerabilities; once the scan successfully completes, you may be prompted to download and install the validation agent (Clean Access) if you have not already done so.

2. Download and Install Clean Access agent.
If  this is the first time you are logging in, you must download and install the Clean Access agent on your Windows PC by clicking on the button provided.  Once installed, the Clean Access agent will launch and will, again, request that you login using your network username and password. 

3.  Clean Access will check whether your PC is current with Windows critical updates and anti-virus software.
If your PC is current, you will be connected to the network.  If your PC is not current, you will be directed to the appropriate site for Windows or McAfee updates.  Once your PC passes the validation check, you will be connected to the network.

4.  Your network session timer is set for 7 days. 
Once 7 days has expired, you will lose your connection abruptly and you will have to login again to regain network access. Your timer is reset each time you logout and then login again; we recommend that you proactively logout daily and then login again to reset your timer and prevent any abrupt disconnects.  Please note that if your PC is powered off or “sleeps” for an extended time (more than a few hours), it may be logged out.  You can logout and login via the Clean Access menu, accessed by right-clicking the Clean Access icon  in the system tray. 

Troubleshooting:  If you are not able to initiate the process and open an internet browser window, first check that you have a valid IP address.

1. Click on the Start menu and click on Run.

2. Type winipcfg and click Ok. Your IP address should be 172.16.###.###. If your IP address does not begin this way or you get any other error, call the UTS Help Desk at (803) 777-1800 for assistance.

3. Close the IP Configuration window.

Often the TCP/IP protocol (a necessary software component to accessing the Internet) is not installed when you install your Ethernet card. This quick step will walk you through installing the TCP/IP protocol on your computer. Be advised that the University takes no responsibility for any problems you may encounter as a result of using these instructions. Your Ethernet card and TCP/IP should be installed before arriving at USC.

TCP/IP for Windows XP

1. Click on Start and right-click on My Network Places.

2. Go to Properties.

3. Right-click on Local Area Connection.

4. Choose Internet Protocol (TCP/IP).

5. Click on Properties.

6. Make sure the circle beside Obtain IP address automatically is selected.

7. Click OK.

For other questions, you can place a ticket online at https://cshelpdesk.csd.sc.edu or by calling the UTS Help Desk at (803) 777-1800.

Macintosh Operating System

STEPS NEEDED TO GET YOUR MAC CONNECTED TO THE USC WIRED NETWORK

If you encounter any problems, please contact our UTS Help Desk, at 777-1800 or 7-1800 if you are on-campus. You can also visit our Get Connected sites for additional help, at http://uts.sc.edu/connected .

Before turning on your computer, make certain that both ends of your patch cord (the yellow cable) are plugged in securely. Once you have done this, start up your computer.

Before your computer can connect to the USC network, you will have to authenticate to the network and validate that your computer is configured to meet the minimum security requirements for the network.  You can initiate the process by opening an internet browser window; rather than viewing your home page, you will be redirected to the USC Network Authentication & Registration page.  This page documents the terms and conditions for operating a computer on the USC network.  Your login indicates your acceptance and intention to comply and will initiate the authentication & validation process.

The authentication & validation process involves 3 steps outlined below. 

1.  Login to the network with your network username and password.
You can obtain your network username by logging into VIP and selecting the “Technology” link and then selecting the “Show Me Network Username” button.  Note that your network username and password is not the USC identification number and PIN used to login to VIP itself.

2.  Your system will be scanned for vulnerabilities.
Once you’ve entered your network username and password, your machine will be scanned for vulnerabilities.  If any known vulnerabilities are detected, your system will be placed in a quarantine mode.  You must update your system with the correct patches to resolve the problem before being allowed access to the network.  If no vulnerabilities are detected, you will be connected to the network.

3.  Your network session timer is set for 7 days. 
Once 7 days has expired, you will lose your connection abruptly and you will have to login again to regain network access.  Your timer is reset each time you logout and then login again.

Follow the directions below for your computer’s operating system to install TCP/IP.

TCP/IP Configuration Mac OSX

1. Pull down the Apple menu, and select System Preferences. Select Network.  If the lock in the bottom Left-Hand corner is shut and says Click the lock to make changes, you will need to do so. It will ask for an administrator password before letting you change these settings.

2. In the Configure: pull-down menu, select Advanced.

3. Turn on the Built-In Ethernet port (or the Ethernet card you wish to use) by checking the box beside it. If the Ethernet port is not the first one listed, click and drag it to the top of the list.

4. Click on the Configure: pull-down menu and select the Ethernet port.

5. Make sure the TCP/IP tab is selected, then click on the lower Configure: pull-down menu and select Using DHCP.

6. In the Search Domains window, type sc.edu

Your TCP/IP control panel should now look like the image below. Double check that this is the case, then close the Network System Preferences window, and click Save if it asks if you want to save your changes.

TCP/IP Configuration Mac OS 7.5.3 - 9.x

1. Pull down the Apple menu and go into Control Panels. Open TCP/IP.  If you are asked whether you wish to make TCP/IP active, click Yes.

2. Go under the Edit menu and choose User Mode.  Make certain that Basic is chosen and click OK.

3. You now need to configure a few things in the TCP/IP window. In the Connect via: pop-down menu, choose Ethernet. (Some users with special Ethernet cards may see an “Ethernet Slot B1” that they need to choose instead.)

4. In the Configure: pop-down menu, choose Using DHCP Server. If you see a space for DHCP Client ID leave it blank.

5. In the Search Domains: window, type sc.edu.

Your TCP/IP control panel should now look like the image below. Double check that this is the case, then close the TCP/IP window, and click Save if it asks if you want to save your changes.