1. Dial 7-6245 (or) 7-MAIL.
2. The prompter will ask you for your mailbox number. Enter the 5-digit telephone number.
3. The prompter will ask you to enter your temporary password. Enter the password sent to you by the voice mail administrator.
4. The prompter will ask you to replace the temporary password with your own personal password.  Enter a six-digit to fifteen-digit password of your choice. 
5. The prompter will instruct you to state your first and last name.
6. The prompter will ask you to record a personal greeting. (EXAMPLE: "Hello! This is John. Please leave a message, and I'll get back to you later.")

Listening to Your Messages

Dial 7-6245 (or) 7-MAIL  ON CAMPUS

1. The prompter will ask you for your mailbox number.  Enter the 5-digit telephone number.
2. The prompter will then ask you for your password.

Dial 777-6245  OFF CAMPUS
 

1. Press # and enter mailbox number.
2. Then enter your password.

Special Information and Hints

Do not forget your new, personal password!!!! University Technology Services has no record of your password and no way to determine what it is. If you forget your password, you must request that it be reset (a service which carries a minimum $18.75 service charge). Please choose a personal password which will be easy to remember.

Please "star out" when you are ready to hang up. Please press * several times until the prompter says, "Good-bye." Starring out tells the voice mail system that you have hung up, so the system will not continue to wait for a response from you.

Please listen to the prompter. She knows all of your options. Use your AT-A-GLANCE diagram as a handy guide to your numbered options.

A minimum $18.75 service charge will be charged for any change in Voice Mail service, including changing the number of rings, moving Voice Mail service to another extension number, resetting the password.  All service changes, not only those listed here as examples, are subject to the $18.75 charge.

Email helpdesk@gwm.sc.edu to report any problem or question you may have about Voice Mail. Alternatively, you may request support online through the UTS Help Desk.

To request a change in your Voice Mail service, please complete the Change of Service form online at VIP. Just log in using your USC ID number and PIN number and look under the Technology tab. Please allow five (5) business days for your request to be processed.

You are also welcome to come by the Services Center, located on the first floor of the University Technology Services building, 1244 Blossom Street (corner of Blossom and Sumter).

Billing: A private voice mailbox costs $16.00 per room occupant per semester during Fall and Spring semesters. Students will be billed directly for service. A private mailbox costs $6.00 per room occupant per semester during Maymester, Summer I, and Summer II. All Voice Mail charges are non-refundable; if a subscriber cancels service, he or she will not receive any money back.  When you request Voice Mail service you are responsible for the semester charges.  Voice Mail subscribers are prohibited from sharing voice mailboxes. 

Service Charges: A minimum $18.75 service charge will be charged for any change in Voice Mail service, including changing the number of rings, moving Voice Mail service to another extension number, resetting the password.  All service changes, not only those listed here as examples, are subject to the $18.75 charge. Please allow five (5) business days for changes.

Activation and Deactivation Dates: Your Voice Mail service for Fall or Spring will be deactivated on or before the first business day following commencement at the end of each semester.  For Maymester, Summer I & Summer II the Voice Mail service will be deactivated at the close of each semester.  A new application for Voice Mail service is required for each new semester.

Violations of the Agreement for Service: University Technology Services reserves the right to terminate immediately, and to prosecute where appropriate, subscribers who share a Voice Mail mailbox or who manipulate the system in a way which causes technical, procedural or ethical adversities which may be discovered via the Voice Mail Coordinator, another subscriber, automatic diagnostics, or any other means.