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Questions (FAQ)Below we have listed some of the Frequently Asked Questions that we receive. If your issue is not addressed here, or if you need additional info, feel free to contact us at security@sc.edu  Whom do I contact regarding ... ?• Emergency Services, urgent needs relating to health, fire, or crime: On campus, or off campus, dial — 911 • Privacy concerns, such as improper use or release of Social Security Numbers, passwords, credit card numbers, grades, or other personal information: Contact the IT Security Office — security@sc.edu • Stolen or vandalized property, occurring on campus: Contact the USC Police Department — (803) 777-4215 • Cyberstalking or other harrassment, occurring while victim is on campus or using the USC Network: Contact the USC Police Department — (803) 777-4215 • Student behavior, where a student is acting in a way that is disruptive, or is harmful to self or others, or has made threats of such behavior: Contact the USC Behavioral Intervention Team — (803) 777-4333 — [website] • E-Mail account hijacking, for USC e-mail accounts: Contact the UTS Help Desk — (803) 777-1800 — [website] • Electronic intrusion or defacement, of USC computing equipment: Contact the IT Security Office — security@sc.edu • Other crimes, including loss of money, loss of property, or other issues: Contact the Internet Crime Complaint Center (IC3.gov) — [website] • Firewall issues, making connections into or out of the USC Network: Contact UTS Network Services — firewall@sc.edu — [website] • Other IT Security Office services (click here for a list of IT Security Office services): Contact the IT Security Office — security@sc.edu I received an e-mail asking me for my user name and password. What should I do?This is called a "phishing" e-mail (click here for definition of "phishing"). It is a scam. Do not reply to it! You should never tell your password to ANYONE! ... not even to a real USC staff member. No one has a legitimate reason to know your password. If you believe that the phishing e-mail is designed well enough to fool some of our USC community into telling their password, we want to know! Please send a copy of the original phishing e-mail to security@sc.edu . When you forward an e-mail to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter. Oops! I replied to a phishing e-mail (see above question). What should I do now?If you ever divulge any password to anyone, you should change that password as soon as possible. To change your USC Network password, which also functions as your e-mail password, login to VIP (vip.sc.edu) and go to the "Technology" section. To change your USC VIP ID password, or VIP PIN, login to VIP (vip.sc.edu) and go to the "Personal" section. If you have divulged your Social Security Number to anyone, you should take immediate steps to protect your credit record. Click here to find out how to place an "Initial Fraud Alert" on your credit record. Finally, we want to know about this phishing e-mail so that we can warn others. Please send a copy of the original phishing e-mail to security@sc.edu . When you forward an e-mail to us, it is important that you use "Forward as Attachment" instead of the normal "Forward" button; the normal "Forward" process will destroy valuable information that we need in order to investigate the matter. Who manages the University firewalls?Many of the systems traditionally considered to be a part of IT Security are actually managed by UTS Network Services [website]. This includes firewall management. How do I request help from USC IT Security?Please call the UTS Helpdesk at (803) 777-1800 and they will route you to the correct person(s). Or submit a request electronically through the UTS Help Desk ticket system [click here]. |
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