Kofax Ascent Capture

Training
Training is available through your vendor and should be scheduled during your Kofax installation.

Support
Support for Kofax Ascent Capture is available through your vendor.

Content Manager

Training
Computer Services has the following training options available for Content Manager:

1. Specialized Training - A specialized, hands-on session on the Content Manager eClient. This training session, which is limited to 20 users per department, is appropriate for those users who need more than read-only access within the Content Manager System.
2. General Training - A general session where Content Manager is demonstrated by Content Manager Administrators. This training is appropriate for users who will maintain minimal access (read-only) to the Content Manager system.

Training for your department can be scheduled by contacting your Computer Services Content Manager representative. When you call, you will need to provide the type of training you require and the number of employees who will attend the training.

Support
For assistance with Content Manager, contact the Computer Services Help Desk at 777-1800.

System Demonstration

If you are interested in a demonstration of the Content Manager system, the Kofax software and how they interact, please contact the Computer Services Help Desk at 777-1800.

eClient 8.3 Requires JRE 1.4

The Content Manager 8.3 eClient requires the Java Runtime Environment (JRE) version 1.4. The current version of Java is 1.5 ( determine the JRE version your PC is using ). Though the eClient is functional with later versions of the JRE, inaccurate error messages might display on attempts to open documents. If your operating system is Microsoft Windows and if these messages are more than an inconvenience to you, the simplest solution is to uninstall all versions of the JRE from your computer, install this version, and reboot. If your operating system is not Windows, the JRE 1.4 is available from the Sun website.

If you continue to have problems, please

1. Clear Internet Explorer Cache
   Some people who use the eClient with Windows Internet Explorer receive unusual error messages after opening 10-20 documents. Closing IE and restarting the eClient eliminates the errors for a while, but they recur. It has been determined that clearing the IE temporary internet files (cache) often solves this problem. To clear the IE temporary internet files, go to the Tools-Internet Options-General tab. In the "Temporary Internet files" section, click the "Delete Files..." button, check "Delete all offline content", and click OK. Restart IE and the eClient. See How and Why to Clear Your Cache from Microsoft for additional information.