Customer FAQs

Why can I view my content manager in my Internet Explorer?

Content Manager version 8.3 does not support Internet Explorer 7.*
Content Manager version 8.3 does not support Java 1.5 or greater

If you do not encounter any problems with these versions they do not need to be removed from your system. However, if you do encounter problems viewing documents please revert back to previous version of IE7 or Java 1.4.2.10 (download is available on eip.sc.edu)

How do I join the Content Manager Listserv?

Send an email to listserv@listserv.sc.edu and add the following to the body of the email while leaving the subject blank:

'add<space>contentm<space>youremailaddress<space>First Name<space>Last Name'

EX. John Doe would enter 'add contentm jdoe@sc.edu John Doe' to the body of his email.

How do I acquire a user id and password?

To receive access to Content Manager, you must have an IMS user id and password.

• You may first want to check VIP.SC.EDU to see if you currently have an user id. If you have an existing user id, you can then reset your password from VIP or from the mainframe option #7.
• Click on the following link http://www.sc.edu/ars/imsrequest.pdf. Complete all necessary information. (NOTE: If you do not know the information, please ask your supervisor or manager or contact the CS Account Manager at 777-1800).
• Fax form to 777-2626 and the CS Account Manager will contact you with your new user id and temporary password. Please allow 1 - 2 business days for processing.
• Once you receive your user id and password, sign on to the system for the first time. The system will tell you that your password has expired and will ask you for a new one. Your password must be 5-8 characters in length and must begin with an alphanumeric character. The system will ask you to enter your password twice for verification.**
  If you ever forget your password or need it reset please call the Computer Services Help Desk at 777-1800, go to VIP.SC.EDU or option #7 from the mainframe menu. Your password will automatically expire every 60 days. Previously used passwords may not be used again.

Your user id will be revoked if you do not use it for 120 days. Call the Computer Services Help Desk at 777-1800 to request that it be activated again if this should happen. To receive access to Content Manager you must have a mainframe user id and password.

BACK TO TOP

Content Manager FAQs

Viewing Microsoft Office Documents with the eClient

Why do I get a blank screen when I type in EIP.SC.EDU?

Check your internet settings to make sure that you do not have POP UP BLOCKERS on.

Why does Content Manager tell me that I cannot connect to data base when I sign on?

Please check your password. It either is typed in wrong or has expired.
*** please remember that all passwords must be 5-8 alpha/numeric characters
and cannot have been used in the last year ***

Kofax Ascent Capture FAQs

Computer Services does not provide Kofax support, please contact your vendor for further information if necessary.

Where is a quick place to get Kofax support?

Kofax has a support website at http://www.kofax.com/support/index.asp.

Where can I go to find out more about the compatible scanners and their configuration?

The Kofax website for scanners and configuration can be found at http://www.kofax.com/configurator/index.asp.

Where can I get documentation on the Kofax software?

Online documents for Kofax related software can be found at http://www.kofax.com/support/docs.asp.

Why does Content Manager ask me to install ActiveX for viewing and then when I try to install it I get an applet viewer error?

You need to go to www.java.com and install the most current version of java onto your computer. ActiveX is not required for viewing within Content Manager.

BACK TO TOP