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Our Server Support SLA Includes:
| Hardware support: |
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Install, configure, and maintain server hardware.
Provide routine/diagnostic services to servers and
peripheral equipment.
Troubleshoot outages and performance issues.
Evaluate hardware combinations to improve server and network
functionality.
Provide a secure, climate controlled, monitored 24x7
environment to house your network server.
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Software support:
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Install, configure, and maintain server operating system,
virus protection, security patches, and supported software.
Provide routine diagnostic services.
Troubleshoot outages and performance issues.
Evaluate software/hardware combinations; assess existing
configurations;
Assist in planning software patches/upgrades.
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| Administrative support:
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Maintain accounts, group memberships, and access privileges in
support of server activities.
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| Backup and Restore
Services:
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Regular backups during off-business hours.
Full Weekly and Incremental Daily Backups.
Easy scheduling of data restoration.
Secure, duplicated data storage, with 30 day retention.
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