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Server Support SLA

Data Backup SLA

Desktop Support SLA

Storage Area Network(SAN) SLA

Mass Email SLA

How to Order an SLA
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It’s Quick and Easy to Request an SLA

  1. Click on a selection below to review and print the SLA agreement (.pdf)
     

  2. Click on this link for our Online SLA Request Form
     

Server Support (Includes data backup)
• Server hardware and software maintenance.
• Optional server consolidation and housing.
• Data Backup and Restore services.
$735 per month per departmental server.
Data Backup Services
• Regularly scheduled data backup.
• Easy scheduling of data restoration.
Data Backup rates based on storage volume. See the UTS Data Backup SLA for pricing.
Restore Services Only: $75 per hour labor, minimum 1 hr. chg.
Desktop Support
• Desktop hardware and software maintenance.
• Optional server consolidation and housing.
$25 per month per employee system or computer lab system.
SAN Solutions for Data Storage
• Host Bus Adapter purchase advisement.
• Setup and 24x7 monitoring of SAN system.
Storage rates based on connection and storage volume. See the UTS SAN Solutions SLA for pricing.
 
Mass Email Services
• Composition assistance and list templates.
• Scheduling of Email campaign(s).
Unlimited: $60 per mo. unlimited messages & recipients.
Per Email: $350 per Email request, unlimited recipients.
 
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