Service Level Agreements
With University Technology Services
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Partnering
with UTS means dependable, professional support for:
 Computers
Laptops
Servers
Networks
Email Campaigns
Printers
Server Data Backup
Data Storage and
Security |
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A Service Level Agreement is like a contract for service. You can
sign up for a broad range of IT services from UTS by filling out a
form which we call a Service Level Agreement . A UTS Service Level Agreement ensures reliable, consistent
support for your Information Technology Infrastructure. UTS
technical service teams can support your IT systems, freeing you to
address larger mission priorities. Service level agreements offer
you the ability to:
- Tailor specific services to support your academic or project
mission.
- Identify specific goals and responsibilities for the
operation and maintenance of your IT infrastructure.
- Efficiently budget current technology costs, and plan for
future projects.
- Provide a single point of contact for support with the UTS
HelpDesk.
It’s quick and easy to get a UTS Service Level
agreement:
- Browse our SLA menu on the left and see what we have to
offer.
- Print out the Service Level Agreement document, and see the
specifics of our support program.
- Then click on How to Order an SLA
to request services.
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